Privacy Policy

1. Data Controller

The data controller is:

Mazette
7 rue d’Alexandrie, 75002 Paris
Email: communication@mazette-laboratoirecreatif.com

 

2. Data collected

We may collect different categories of personal data depending on your use of the website:

Data you provide directly:

first name, last name

email address

phone number

content of your messages (contact form or chatbot)

Data collected automatically:

browsing data (pages viewed, duration, interactions)

technical information (IP address, browser type, device)

This data may be collected via cookies or similar technologies (see cookie policy).

 

3. Purpose of processing

Your data is collected for the following purposes:

responding to your requests (contact, information, booking)

ensuring the proper functioning of the website

improving our services and user experience

analyzing website usage

enabling the operation of the conversational assistant

 

4. Use of a conversational assistant

We provide a conversational assistant accessible via an external interface.

This tool is based on artificial intelligence technology provided by a third-party service.

In this context:

the messages you enter are transmitted to this service in order to generate a response

this data may be processed to ensure the operation of the service

some information may be temporarily stored in order to improve the quality of exchanges

Depending on the configuration of this service, data may be processed outside the European Union.

We recommend that you do not transmit sensitive information via this tool.

 

5. Legal basis

Data processing is based on:

your consent (non-essential cookies, certain processing)

the performance of a service (response to your requests)

our legitimate interest (improving the website, security)

 

6. Data recipients

Data may be transmitted to:

the Wix platform (website hosting)

technical service providers necessary for the operation of the website

the third-party service providing the conversational assistant

We do not sell your personal data.

 

7. Data retention period

Data is retained only for the time necessary for the purposes for which it was collected.

Some data may be retained longer in order to comply with legal or regulatory obligations.

 

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, disclosure, or alteration.

 

9. Your rights

In accordance with applicable regulations (in particular the GDPR), you have the following rights:

right of access

right to rectification

right to erasure

right to restriction of processing

right to object

right to data portability

You can exercise these rights by contacting us at the following address:
communication@mazette-laboratoirecreatif.com

You also have the right to lodge a complaint with the CNIL:
https://www.cnil.fr/

 

10. Cookies

To learn more about the use of cookies, you can consult our cookie policy.

 

11. Updates

This policy may be modified at any time to reflect changes to the website or regulations. We encourage you to consult it regularly.